How to upgrade, downgrade, or cancel

ScanAuctions is month-to-month with no contract. You can change plan or cancel any time. This page covers all four scenarios — upgrade, downgrade, cancel, and refund — plus how to update your card.

Upgrade Basic → Ultimate

Instant. Go to /plans, click Upgrade to Ultimate, and complete Stripe checkout. We charge a pro-rata amount for the remainder of your current billing period, then your renewal date stays the same. All Ultimate features (CarWow Auction, scheduled scans, team members) unlock immediately.

Downgrade Ultimate → Basic

Takes effect at the end of your current billing period. You keep all Ultimate features until then, with no extra charge. Email hello@scanauctions.com from your account email to schedule the downgrade — we don’t yet have a self-serve downgrade button.

Cancel entirely

Email hello@scanauctions.com from your account email. Cancellation is effective at the end of the current billing period — no further charges. You keep full access until then. After cancellation:

• Your data stays accessible read-only for 30 days — you can still log in to view past scans and export.
• After 30 days the account is archived. We keep the data for legal/audit purposes but you can’t log in.
• If you come back later, ask us to restore — usually possible within 12 months.

Refunds

We’ll refund the unused portion if you cancel within 7 days of a renewal and you haven’t run any scans in that period. Otherwise it’s standard month-by-month — no refunds for partial usage. If you’ve hit a serious bug that stopped you using the product, email us anyway — we’ll usually refund on a case-by-case basis.

Update your payment method

Go to /plans and click Manage subscription. That opens the Stripe customer portal where you can:

• Swap the card on file
• Update the billing address (for VAT invoices)
• Download past invoices and receipts